Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in preparing analytical reports, and provide customer support to internal stakeholders and members while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources or directing them to appropriate parties
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Experience with data entry and Microsoft Office applications
• Strong relationship-building skills
• Ability to adapt to change and respond to feedback