Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and analyze operational data, assist in preparing reports, and provide information to customers while following established procedures to resolve inquiries and issues.

Key responsibilities:

• Gather and input operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to the appropriate resources
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and work effectively with diverse stakeholders
• One year of experience in healthcare or a heavily regulated industry is preferred