Contact Center Specialist

Job Summary

Supporting contact center operations in a full-time remote capacity, the Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by addressing performance issues and following established procedures.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers, including internal stakeholders and members, by providing information and resolving routine issues
• Collaborate with team members to address business problems and identify opportunities for improvement

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred