Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Contact Center Specialist will gather and analyze operational data, assist in service quality investigations, and provide information and resources to customers, following established procedures and guidelines.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources, while tracking and resolving routine issues
• Contribute to service quality by gathering information related to performance concerns and learning to improve service delivery

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Willingness to adapt and learn from feedback and change