Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in the preparation of analytical reports, and provide support to customers by addressing inquiries and resolving routine issues.

Key responsibilities:

• Gather and input standard operational data to contribute to contact center analysis and efficiency
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Support the investigation of service quality concerns and learn to remediate performance issues based on feedback

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions