Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality improvements.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting
• Assist customers with inquiries and direct them to appropriate resources following established procedures
• Contribute to the investigation of service quality concerns and support team members in performance improvement efforts

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in a healthcare or heavily regulated industry is preferred