Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by analyzing performance metrics and addressing service concerns.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting for contact center efficiency
• Assist customers by providing information and resources or directing them to appropriate parties while following established procedures
• Collaborate with team members to address business problems and escalate issues as needed, while adhering to priorities and deadlines

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards customers and team members
• Experience in healthcare or a heavily regulated industry is preferred