Contact Center Specialist

Job Summary

Providing exceptional customer service, the full-time remote Contact Center Specialist will manage incoming calls related to patient medical bills, insurance inquiries, and payment arrangements while utilizing various internal systems to address billing needs.

Key responsibilities:

• Answer incoming calls and troubleshoot billing inquiries while explaining benefits coverages and timeframes
• Document and close issues accurately, ensuring proper record-keeping
• Collaborate with internal departments to research insurance denials and payment issues

Required qualifications:

• Associate's degree required; Bachelor's degree in a related field preferred
• One year of customer service experience in a high-volume environment, preferably in a healthcare call center
• Knowledge of Explanation of Benefits, various insurance plans, ICD-10, and CPT codes
• Strong skills in word processing, spreadsheets, and database software
• Ability to analyze and interpret complex documents and communicate effectively with diverse personalities