Contact Center Specialist
Job Summary
To support member financial needs, the full-time Contact Center Specialist will provide exemplary service via phone, process transactions, and promote credit union products while working remotely from Washington or Oregon.
Key responsibilities:
- Greet and assist members with inquiries and transactions, ensuring a professional and courteous experience
- Provide technical support for online banking and maintain knowledge of credit union products and services
- Identify sales opportunities and work towards meeting production and referral goals while adhering to security procedures
Required qualifications:
- Minimum six months of experience in a sales or customer service environment
- In-depth knowledge of credit union products, services, and policies
- Ability to manage difficult customer interactions effectively
- Proficiency in cross-selling products and maintaining professional member relationships
- Experience in a Contact Center or financial institution is preferred
Complete Job Description
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