Contact Center Specialist
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Job Summary
Providing exceptional customer service, the full-time remote Contact Center Specialist will manage incoming calls related to patient medical bills, insurance inquiries, and payment arrangements while utilizing various internal systems to assist with billing needs.
Key responsibilities
- Answer and troubleshoot billing inquiries, explaining benefits coverages and course of action to callers
- Document and close issues accurately, ensuring proper recording of all interactions
- Collaborate with internal departments to research and resolve insurance denials and payment issues
Required qualifications
- Associate's degree required; Bachelor's degree in a related field preferred
- One year of customer service experience in a high-volume environment, preferably in a healthcare call center
- Knowledge of Explanation of Benefits and various insurance plans
- Familiarity with ICD-10 and CPT Codes
- Strong skills in word processing, spreadsheets, and database software
Complete Job Description
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