Contact Center Supervisor
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Job Summary
To oversee the intake and handling of property loss claims, the fully remote Contact Center Supervisor will manage a team of FNOL, Water Mitigation, and Customer Engagement representatives, ensuring compliance with company standards while focusing on service quality and team performance.
Key responsibilities
- Monitor calls and files to ensure adherence to company procedures and guidelines
- Lead and manage a team responsible for handling claim intake via phone and digital platforms
- Conduct quality audits and analyze reporting to identify trends and areas for improvement
Required qualifications
- High school diploma or GED required; associate or bachelor's degree preferred
- Two years of supervisory experience in a contact center environment
- IICRC Certification or ability to obtain within 6 months
- Experience with AI, Chatbot, and/or virtual agents is desired
- Proficiency in MS Office and standard software applications
Complete Job Description
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