Contact Center Supervisor

Job Summary

Supervising daily operations in a remote, full-time capacity, the Central Scheduling Contact Center Supervisor will manage team performance, enhance patient experience, and foster a positive work environment while ensuring adherence to quality standards.

Key responsibilities

• Supervise and coordinate daily activities of the Contact Center to meet patient expectations and organizational goals
• Coach and develop Schedulers to improve performance metrics such as Quality Assurance audits and Average Handle Time
• Build strong relationships with team members and execute performance management processes as needed

Required qualifications

• High School Diploma or equivalent
• 3+ years of extensive customer service experience, preferably in a call center environment, or 1-3 years of leadership experience
• Exceptional analytical and decision-making abilities
• Ability to work independently in a structured, high-pressure environment
• Advanced computer skills