Contact Center Supervisor

Job Summary

To support a growing Consumer Products Account team, the fully remote Contact Center Supervisor will manage the performance of Customer Service Representatives (CSRs), ensuring high-quality client service, coaching staff, and overseeing scheduling and training processes.

Key Responsibilities:

• Provide coaching and feedback to CSRs to enhance consumer responses and monitor team productivity
• Serve as the first point of contact for CSRs regarding customer concerns and assist in process improvements
• Prepare weekly schedules for CSRs and manage time-off requests to ensure optimal client coverage

Required Qualifications:

• Strong understanding of the contact center environment with experience in enhancing performance
• Three years of customer service experience with supervisory duties, preferably in a call center
• Proficient in Microsoft Office Suite and capable of providing technical support
• Excellent organizational skills with the ability to prioritize objectives independently
• Must be authorized to work in the US without sponsorship