Contact Center Supervisor

Job Summary

Leading a dedicated team, the full-time Contact Center Supervisor will manage operations related to prior authorization services in a remote environment, ensuring exceptional service delivery and continuous process improvement.

Key Responsibilities

• Supervise, mentor, and develop contact center representatives while conducting performance evaluations and addressing issues
• Monitor daily operations to ensure adherence to service levels and implement processes that enhance efficiency in handling prior authorization requests
• Manage escalated issues and collaborate with other departments to drive improvements in the prior authorization process

Required Qualifications

• Associate degree or higher in Business Administration, Healthcare Management, or a related field preferred
• Minimum of 3-5 years of experience in a contact center environment, with at least 2 years in a supervisory role
• Experience in healthcare, insurance, or prior authorization services is highly desirable
• Proficient in contact center software and CRM systems
• Ability to work flexible hours to meet operational demands