Contact Center Support Operator

Job Summary

Working evenings in a remote capacity, the full-time Contact Center Support Operator will manage inbound calls, provide information to callers, and facilitate transfers to appropriate destinations, ensuring timely access to critical healthcare information.

Key responsibilities:

• Answer inbound calls and efficiently transfer callers to the appropriate destinations using electronic directories
• Navigate the QGenda on-call system to identify and contact on-call providers with patient details
• Process special protocols for various hospital sites and assist individuals in emergency situations

Required qualifications:

• High School Diploma or GED
• One year of call or contact center experience or two years of customer service experience
• Emergency Medical Dispatch (EMD) Certification preferred
• Experience in healthcare or a related field preferred