Contact Center Systems Analyst
Job Summary
Working in a hybrid or remote capacity, the Contact Center Systems Analyst will manage the administration, configuration, and support of cloud contact center technologies, primarily using Five9, while ensuring reliable operations and user support.
Key responsibilities
- Administer and configure the Five9 contact center platform, focusing on day-to-day operations and user support
- Collaborate with stakeholders, including Salesforce and IT teams, to enhance contact center workflows involving voice, SMS, and IVR
- Document processes and manage incidents to maintain efficient contact center services
Required qualifications
- Hands-on experience with Five9 or similar cloud contact center technologies
- Proficiency in system configuration and administration within a contact center environment
- Experience collaborating with cross-functional teams, including CRM and IT
- Strong problem-solving skills with a focus on operational efficiency
- Ability to document processes and manage incidents effectively
Complete Job Description
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