Contact Center Systems Analyst
Job Summary
Responsible for the administration and continuous improvement of cloud contact center technologies, the Contact Center Systems Analyst will manage day-to-day operations, user support, and system configuration in a hybrid or remote setting.
Key responsibilities
- Administer and configure the Five9 platform to ensure reliable contact center operations
- Provide user support and manage incident resolution for contact center services
- Collaborate with stakeholders to enhance workflows involving voice, SMS, dialer, and IVR systems
Required qualifications
- Hands-on experience with Five9 or similar cloud contact center technologies
- Familiarity with Salesforce and CRM systems
- Experience in system configuration, testing, and documentation
- Strong problem-solving skills with a focus on operational efficiency
- Ability to work collaboratively with IT and business teams
Complete Job Description
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