Contact Center Team Lead

Job Summary

Driving team performance in a remote environment, the full-time Contact Center Team Lead will guide agents in generating vacation package sales and scheduling ownership tours while maximizing productivity and achieving sales goals.

Key responsibilities

• Monitor daily team performance to ensure sales and productivity goals are met
• Partner with the Contact Center Manager to achieve sales, quality, and compliance objectives
• Provide coaching and conduct performance meetings for team members

Required qualifications

• Minimum one year of experience in outbound sales, telemarketing, or contact center operations
• Proven track record of achieving sales and productivity goals
• Experience with CRM software and lead management systems
• Ability to resolve conflicts and thrive in a fast-paced environment
• Previous leadership or coaching experience preferred