Contact Center Technical Lead
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Job Summary
Providing technical leadership in a remote full-time capacity, the Contact Center Technical Lead will manage the design, development, and support of contact center technology solutions, collaborating with cross-functional teams to enhance customer experience.
Key responsibilities:
- Lead the design, development, implementation, and support of contact center technology solutions
- Partner with Product Management and stakeholders to translate business requirements into scalable technical solutions
- Oversee system integration efforts and support ongoing optimization of contact center technologies
Required qualifications:
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience
- 8+ years of experience in technology, application development, systems integration, or solution architecture
- 3+ years of experience leading technical teams or complex technology projects
- Strong understanding of contact center technology and operations
- Experience with APIs, web services, data integration, and application architecture
Complete Job Description
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