Contact Center Technical Lead
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Job Summary
Providing technical leadership for contact center operations, the full-time remote Contact Center Technical Lead will design, develop, and support technology solutions while collaborating with cross-functional teams to enhance customer experience and operational efficiency.
Key responsibilities:
- Lead the design, development, implementation, and support of contact center technology solutions
- Provide technical leadership for platforms and systems, ensuring alignment with organizational objectives
- Mentor a team of engineers, establishing best practices and overseeing system integration efforts
Required qualifications:
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience
- 8+ years of experience in technology, application development, systems integration, or solution architecture
- 3+ years of experience leading technical teams or complex technology projects
- Strong understanding of contact center technology and operations
- Experience with APIs, web services, data integration, and application architecture
Complete Job Description
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