Contact Center Technology Lead
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Job Summary
Providing technical leadership in a full-time capacity, the Contact Center Technology Lead will manage the design, development, and integration of technologies that enhance contact center operations and customer experience while collaborating with cross-functional teams in a virtual environment.
Key Responsibilities
- Lead a technology team to develop scalable technical solutions for contact center operations
- Guide engineering choices and ensure solutions are reliable, maintainable, and secure
- Contribute directly to engineering and troubleshooting while addressing complex technical challenges
Required Qualifications
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience
- 8+ years of experience in technology, application development, or solution architecture
- 3+ years of experience leading technical teams or complex technology projects
- Strong understanding of contact center technology and operations
- Hands-on technical background with the ability to review designs and guide developers
Complete Job Description
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