Content Moderation Analyst

Job Summary

Supporting day-to-day policy enforcement operations, the full-time remote Ops Analyst for Slack Policy Operations will handle customer reports, investigate potential policy violations, and collaborate with cross-functional teams to ensure the ethical use of the Slack platform.

Key responsibilities

• Handle complex customer reports of potentially harmful content while ensuring high-quality decision-making
• Investigate abuse reports and support confidential workspace ownership transfer requests
• Collaborate with Slack's Security, Legal, and Product teams on escalated cases and customer issues

Required qualifications

• 3+ years of experience in content moderation, content safety, or customer support
• Ability to synthesize detailed information and conduct thorough research and investigations
• Proficient in verbal and written English communication
• Strong relationship-building skills with cross-functional partners
• Willingness to work on cases involving graphic or extremist content and participate in weekend shift rotations