Content Strategist

Job Summary

To support a growing user base, the full-time temporary Content Strategist will manage content strategy, including writing and editing Help Center articles, conducting root cause analyses, and collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Conduct Root Cause Analyses (RCAs) on user support tickets to identify and resolve issues with the support chatbot
• Write, edit, and improve Help Center articles and customer support responses based on content strategy
• Collaborate with Product, Engineering, and Operations teams to enhance support messaging and user experiences

Required qualifications

• 3+ years of experience in content strategy, including writing, editing, and maintaining support content
• Proficiency in Root Cause Analysis (RCA) and debugging chatbot/content issues
• Experience in program/project management, particularly within financial services or FinTech
• Ability to communicate complex topics clearly to both technical and non-technical stakeholders
• High School Diploma or equivalent; Bachelor's degree preferred