Content Strategist
Job Summary
Seeking a proactive Content Strategist, the full-time temporary position will focus on conducting Root Cause Analyses, resolving content issues, and enhancing user support experiences through content strategy in a remote setting.
Key responsibilities
- Conduct Root Cause Analyses on user support tickets to identify and debug issues with the support chatbot
- Mitigate content issues through updates, prompt engineering, and ensure accuracy and quality of Help Center articles
- Collaborate with Product, Engineering, and Operations teams to craft effective support messaging and improve workflows
Required qualifications
- Bachelor's Degree or equivalent experience preferred
- 3+ years of experience in technical writing, content strategy, and Generative AI content development
- Experience with Root Cause Analysis (RCA) and debugging chatbot/content issues
- Proficiency in program/project management within financial services or FinTech
- Ability to communicate complex topics clearly to both technical and non-technical stakeholders
Complete Job Description
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