Contract IT Support Specialist
Job Summary
Working remotely on a full-time contract basis, the Contract IT Support Specialist will provide tier 1-2 IT support, assist with employee lifecycle workflows, and maintain identity and access management tasks in a SaaS-first environment.
Key responsibilities
- Assist with tier 1-2 IT support across hardware, software, SaaS apps, and remote connectivity
- Support employee lifecycle workflows, including onboarding and offboarding, while identifying opportunities for improvement
- Maintain identity and access management tasks, ensuring compliance with operational documentation and security standards
Required qualifications
- 3+ years in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company
- Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
- Experience with identity and access management (Okta or similar) and SSO
- Strong troubleshooting skills on macOS, with Windows experience being a plus
- Experience supporting SOC 2, ISO, or HIPAA activities is a plus
Complete Job Description
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