Contracts Hub Operations Manager

Job Summary

Owning the Contracts Hub operations, the full-time Global Contracts Hub Operations Manager will manage processes, policies, and data while building a scalable contracting operations model across North America and other regions, all in a remote setting.

Key responsibilities

• Oversee the Contracts Hub's day-to-day operations, including triage of incoming legal requests and service delivery
• Onboard and manage a team of global contract managers and lawyers, ensuring effective workload coordination and training
• Track and report on metrics related to request volume, service-level performance, and operational improvements to leadership

Required qualifications

• Approximately 10+ years of experience in legal operations, contract operations, or business operations, including people management
• Hands-on experience with CLM administration and workflow, including familiarity with tools like Ironclad or DocuSign CLM
• Strong data and reporting skills, particularly in Excel and business intelligence dashboards
• Experience with AI contract-review tools and knowledge of commercial contract concepts
• Preferred qualifications include PMP, Lean/Six Sigma, or CLOC certification, especially in a global SaaS or technology environment