Conversation Designer

Job Summary

To shape engaging conversational experiences, the temporary Conversation Designer will create and manage content for chat interactions, collaborating with cross-functional teams to ensure clarity and alignment with user needs in a remote setting.

Key responsibilities

• Create and manage content for chat experiences, ensuring clarity and accessibility
• Collaborate on content strategies and information architecture to align with audience and business goals
• Refine conversational content based on user feedback and analytics while adhering to compliance and brand standards

Required qualifications

• At least 5 years of experience in content design, content strategy, and UX writing
• Proven track record of designing user-centered conversational experiences
• Advanced organizational skills with the ability to manage multiple projects
• Experience collaborating with diverse stakeholder teams
• A portfolio showcasing conversational design work is required