Corporate Call Center Representative

Job Summary

To provide exceptional patient service, the full-time Corporate Call Center Representative will manage incoming patient inquiries, schedule appointments, and maintain electronic health records in a remote environment.

Key responsibilities

• Answer incoming calls from patients, addressing inquiries and concerns with empathy and professionalism
• Schedule and confirm appointments across various ophthalmology sub-specialties while verifying patient information
• Document call interactions and relevant patient information accurately in the call center software system

Required qualifications

• Prior medical experience is required
• Ophthalmology or Optometry experience is required
• Certified Ophthalmic Assistant (COA) or Certified Medical Assistant (CMA) preferred
• High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus
• Previous experience in a call center or healthcare setting is advantageous