Corporate Travel Manager

Job Summary

Leading a team of travel agents, the full-time Corporate Travel Manager will provide coaching and development, implement strategic plans for customer service and operational efficiency, and support client satisfaction and business profitability while working remotely.

Key responsibilities

• Provide day-to-day guidance and feedback to the travel agent team to drive performance and identify development opportunities
• Monitor quality, productivity, and expense management through analysis of customer service reports and productivity measures
• Act as the primary contact for operational questions from internal and external clients, ensuring the success of client programs

Required qualifications

• 5-7 years of experience in the travel industry, with a focus on customer service and operational management
• Proficient in Sabre GDS and knowledgeable about international travel
• Strong leadership abilities with a proven track record in developing team performance
• Exceptional written and verbal communication skills for presenting to various audiences
• Strong Microsoft Office skills, particularly in Word and Excel, for analysis and documentation