Course Support Assistant
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Job Summary
To support high-quality online courses, the part-time Course Support Assistant will troubleshoot technical issues, manage course updates, and ensure learning tools are prepared each term while working in a hybrid environment between the Lansing office and remotely.
Key responsibilities:
- Monitor and resolve technical issues related to course content and assessments using internal ticketing systems
- Communicate with internal and external stakeholders regarding course updates and maintenance
- Perform quality assurance testing on new or revised courses and maintain documentation for course maintenance tasks
Required qualifications:
- Associate's degree or equivalent experience in information technology or customer service
- 1-2 years of experience managing or maintaining digital content or providing customer support
- High degree of competence utilizing technology and online resources
- Ability to communicate and collaborate with diverse groups of stakeholders
- Commitment to maintaining confidentiality and security of sensitive user data
Complete Job Description
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