Court Reporter Onboarding Specialist
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Job Summary
Owning the full onboarding journey for court reporters, the full-time hourly Court Reporter Onboarding Specialist will manage multiple onboarding stages, proactively monitor pipelines, and ensure seamless communication to motivate reporters until they complete their first job, all while working remotely.
Key responsibilities
- Own the full onboarding journey for court reporters from acceptance to first job completion
- Manage reporters through credentialing, system setup, paperwork, and platform orientation
- Proactively identify stall points in onboarding and re-engage reporters to maintain momentum
Required qualifications
- 3+ years of experience in onboarding, customer success, or account management
- Proven ability to manage high-volume pipelines effectively
- Highly organized with warm communication skills
- Proficiency in Google Workspace and experience with CRM or ticketing systems like Zendesk
- Willingness to travel occasionally for team events
Complete Job Description
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