CPAP Customer Service Representative

Job Summary

To support patient care, the remote CPAP Customer Service Representative will manage patient information intake, coordinate new patient setups, and ensure timely communication with clients and referral sources while working part-time in a fast-paced environment.

Key responsibilities

• Communicate with patients/clients and referral sources to address questions and concerns efficiently
• Process new orders, including verifying insurance eligibility and obtaining necessary documentation
• Collaborate with operations and sales staff to streamline workflows and improve patient care timelines

Required qualifications

• High school diploma or GED equivalent
• Experience with medical equipment is preferred
• Knowledge of medical billing practices and reimbursement processes is preferred
• One year of related work experience is preferred
• Familiarity with medical terminology is preferred