CPAR Certified Revenue Cycle Lead

Job Summary

Assisting in the management of the Patient Contact Center, the full-time CPAR Certified Revenue Cycle Lead will monitor call volumes, handle specialty accounts, and support staff to ensure exceptional customer service while working remotely.

Key responsibilities

• Manage day-to-day operations of the Patient Contact Center, ensuring service standards are met
• Monitor and evaluate staff performance, providing training and support as needed
• Oversee specialty accounts, including high balance and deceased accounts, ensuring compliance with relevant guidelines

Required qualifications

• CPAR Certification
• High School Diploma
• A minimum of five (5) years of experience in collections, hospital, or business office settings
• Proficiency in Microsoft Office and Revenue Cycle systems
• Knowledge of state collection laws and Fair Debt Collection Practices Act