CPO Licensed Aquatic Support Manager
Job Summary
Leading a remote team, the full-time salaried Aquatic Technical Support Manager will oversee technical support operations, manage staff development, and collaborate with cross-functional teams to enhance customer service and product feedback processes.
Key Responsibilities
- Manage and develop a customer-focused team of technical support specialists, ensuring high-quality service delivery
- Establish performance metrics for the Customer Support team and provide constructive feedback to enhance skills and efficiency
- Collaborate with Product Management and Engineering to implement tools that improve support capabilities and customer experience
Required Qualifications
- 5+ years of commercial aquatics experience with in-field equipment troubleshooting and diagnosis
- 3+ years of management experience, with leadership skills for globally distributed teams
- Experience with CRM systems and a solid technical background to communicate effectively with non-technical audiences
- Must obtain CPO license within the first 90 days of employment
- Proficiency with computer software programs, including GSuite and/or MS Office
Complete Job Description
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