Creative Account Manager

Job Summary

To support a growing portfolio of clients, the full-time Creative Account Manager will manage client relationships, translate creative visions into actionable strategies, and leverage AI tools while working remotely within Canada.

Key responsibilities

• Own client confidence and satisfaction while using AI tools for effective communication and project coordination
• Translate clients' creative visions into clear briefs, content calendars, and campaigns, providing constructive feedback on creative assets
• Maintain strong relationships and ensure project delivery aligns with client goals and expectations, while identifying opportunities for account growth

Required qualifications

• Proven experience in creative or social media account management with a strong portfolio of client relationships
• Demonstrable hands-on experience using AI tools in account management or creative processes
• Strong creative judgment and the ability to provide constructive feedback on various creative formats
• Familiarity with collaborative systems such as Airtable, Monday.com, or similar project management tools
• Commercial awareness and the ability to recognize service gaps and growth opportunities within client accounts