Creative Services Manager

Job Summary

Leading a high-performing team of specialists, the full-time remote Creative Services Manager will oversee service execution, ensure quality outcomes for restaurant clients, and manage operational excellence while collaborating cross-functionally to scale creative services.

Key responsibilities:

• Lead and develop a team by hiring, onboarding, setting goals, and conducting performance reviews
• Own service delivery excellence by managing assignments, tracking progress, and maintaining SLAs
• Handle customer escalations and implement quality assurance processes to ensure compliance with brand standards

Required qualifications:

• 6+ years in website or custom app building services, including 2+ years in a management role
• Experience in building playbooks, SLAs, and quality assurance mechanisms
• Data-driven decision-making skills with proficiency in using KPIs and dashboards
• Strong communication and relationship-building abilities across functions
• Ability to thrive in evolving environments with a focus on continuous improvement