Credit Collections Assistant

Job Summary

Working remotely, the full-time Credit Collections Assistant will manage follow-up calls for clients in lockout, coordinate collection procedures, and analyze reports to ensure compliance with payment requirements.

Key responsibilities

• Conduct daily collection calls and maintain detailed notes in the collection system
• Review past due accounts for reinstatement and coordinate with Customer Service Representatives for installation approvals
• Handle complex billing investigations and disputes, ensuring adherence to credit collection policies and regulations

Required qualifications

• Three years of experience in customer service or collections, or related credit extension roles
• Associate's degree in business or a related field preferred, or equivalent experience
• Knowledge of automated billing collection systems and modern office procedures
• Ability to interpret billing records and resolve discrepancies effectively
• Bilingual proficiency in English and Spanish is highly preferred