Credit Collections Assistant

Job Summary

Working remotely on a temporary basis, the Credit Collections Assistant will manage follow-up calls for clients in lockout, coordinate collection procedures, and analyze reports to ensure compliance with payment obligations.

Key responsibilities

• Conduct daily collection calls and document detailed notes in the collection system
• Review past due clients for reinstatement and coordinate with Customer Service Representatives for installations
• Handle complex billing investigations and resolve disputes related to credit and collections

Required qualifications

• Three years of experience in customer service or collections, preferably involving credit extension and delinquent accounts
• Associate's degree in business or a related field preferred, or a combination of relevant experience and education
• Knowledge of automated systems and procedures for bill collection and follow-up
• Ability to interpret customer billing records and resolve billing errors
• Bilingual proficiency in English and Spanish highly preferred