Credit & Collections Specialist
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Job Summary
Working onsite in Virginia Beach, VA, the full-time Credit & Collections Specialist will manage back-office credit and collections processes, including collecting payments on delinquent accounts and assisting income-eligible customers with energy assistance programs.
Key responsibilities:
- Investigates and resolves customer account issues while monitoring reports and processing necessary adjustments
- Locates delinquent accounts through skip-tracing and makes outbound calls to negotiate payment arrangements
- Collaborates with internal partners and state agencies to support customers and maintain account security
Required qualifications:
- High School Diploma or GED
- 1-3 years of experience in credit, collections, customer service, or banking
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Strong analytical skills to review data and identify trends
- Ability to work independently with minimal supervision
Complete Job Description
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