Critical Care Case Manager

Job Summary

Working remotely in a full-time capacity, the Critical Care & Transport Case Manager will manage complex overseas travel insurance cases, including evacuations and repatriations, while collaborating with medical professionals and mentoring junior team members.

Key Responsibilities

• Manage complex cases involving medical evacuations, repatriations, and high-dependency admissions
• Collaborate with medical professionals to ensure efficient case management and maintain communication with stakeholders
• Provide guidance and support to junior team members, contributing to team development and service excellence

Required Qualifications

• 2+ years of claims/case management experience or 3+ years of customer service experience in a contact center
• Strong communication skills with a professional and empathetic approach
• Ability to manage complex and sensitive situations under pressure
• Excellent organizational and decision-making skills
• Proactive and team-oriented mindset