CRM Administrator

Job Summary

To support a growing cannabis retail platform, the full-time remote CRM Administrator will manage and optimize the existing HubSpot infrastructure, perform Salesforce administration, and ensure data quality and reporting accuracy across both systems.

Key responsibilities

• Own the administration, maintenance, and optimization of HubSpot CRM, including auditing and improving the existing architecture
• Maintain accurate and consistent CRM data through regular audits, cleanup, and establishing data quality standards
• Audit and optimize existing reports and dashboards, ensuring CRM data supports accurate business reporting and decision-making

Required qualifications

• Strong hands-on experience with HubSpot CRM administration and configuration
• Practical experience administering Salesforce, including basic configuration and user management
• Solid understanding of CRM architecture, data models, and lifecycle stages
• Experience with CRM data management and cleanup processes
• Ability to troubleshoot complex CRM issues and implement sustainable solutions