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CRM and Workforce Management Administrator
Job Summary
A company is looking for a CRM & Workforce Management Administrator.
Key Responsibilities:
- Maintain and enhance CRM and Workforce Management tools to support a high-performing customer experience team
- Ensure full functionality of the CRM tool and manage the Workforce Management tool for accuracy and optimization
- Develop workflows and automation to streamline processes and provide actionable insights into customer interactions and workforce trends
Required Qualifications:
- 8+ years of experience in CRM administration and Workforce Management systems
- Strong background in workforce planning, scheduling, and forecasting
- Expertise in workflow automation and integrations
- Experience in analyzing customer support metrics to drive decisions
- Strong project management skills and ability to execute system improvements
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COMPLETE JOB DESCRIPTION
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Company Overview
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