Workforce Management Manager
Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, Apr 29, 2025
This job expires in: 6 days
Job Summary
A company is looking for a WFM Strategic Initiatives Manager to serve as a workforce management subject matter expert and coordinate internal projects.
Key Responsibilities
- Forecast staffing requirements and deliver staffing forecasts for budgeting
- Direct scheduling functions to enhance employee engagement and service level efficiencies
- Analyze production-related data to provide insights and recommendations for improvement
Required Qualifications
- Bachelor's Degree in a related field or equivalent experience
- Master's degree in statistical analysis preferred
- Five years of experience in forecasting within a multi-contact type center environment
- Three years of experience with NICE IEX TotalView or similar workforce/scheduling software
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