Workforce Management Manager

Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, Apr 29, 2025
This job expires in: 6 days
Workforce Management Staffing Forecasts Statistical Analysis Scheduling Software

Job Summary

A company is looking for a WFM Strategic Initiatives Manager to serve as a workforce management subject matter expert and coordinate internal projects.

Key Responsibilities
  • Forecast staffing requirements and deliver staffing forecasts for budgeting
  • Direct scheduling functions to enhance employee engagement and service level efficiencies
  • Analyze production-related data to provide insights and recommendations for improvement
Required Qualifications
  • Bachelor's Degree in a related field or equivalent experience
  • Master's degree in statistical analysis preferred
  • Five years of experience in forecasting within a multi-contact type center environment
  • Three years of experience with NICE IEX TotalView or similar workforce/scheduling software
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