CRM Manager

Job Summary

Managing client relationships and providing best-in-class acquisition and retention strategies, the full-time remote CRM Manager will oversee multiple DTC clients, manage email production processes, and mentor CRM Analysts to optimize customer lifecycles across various industries.

Key responsibilities:

• Manage the client relationship and develop acquisition and retention strategies for 6+ DTC clients
• Oversee the email production process, ensuring effective omni-channel strategies and final quality assurance on deliverables
• Analyze reporting data to provide insights and recommendations, while coaching and mentoring direct reports in account management and email strategy

Required qualifications:

• 2-5 years of email marketing experience in the e-commerce industry
• Hands-on experience using Braze and advanced knowledge of Klaviyo
• Experience in client relationship management and customer segmentation
• Strong organizational skills and proficiency in Excel, PowerPoint, and Word
• BS/BA Degree in Business, Psychology, Marketing, or a related field is desired