CRM Operations Manager

Job Summary

Managing day-to-day campaign operations, the full-time CRM Operations Manager will oversee CRM campaigns across email, SMS, and direct mail, ensuring accurate and timely deployments while coordinating client approvals and quality assurance processes in a remote environment.

Key responsibilities

• Manage execution of CRM campaigns, including setup, audience selection, and deployment scheduling
• Own the send calendar for email, SMS, and direct mail, ensuring timely approvals and deployments
• Coordinate QA and testing for deployments, including compliance checks and audience targeting

Required qualifications

• 5+ years of experience in marketing operations or CRM campaign management
• Hands-on experience with Salesforce Marketing Cloud or similar enterprise platforms
• Experience managing high-volume, multichannel B2C programs
• Familiarity with project management tools such as Teamwork, Jira, or Asana
• Experience with multi-step review and approval workflows involving stakeholders