CRM Operations Specialist
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Job Summary
Building and QAing complex Braze canvases, the full-time remote Lifecycle & CRM Operations Specialist will manage member communications, ensuring accuracy and timely delivery for over 14 million users.
Key responsibilities
- Build and configure multi-step Braze canvases, including branching logic and personalization
- Perform end-to-end quality assurance for CRM campaigns across various communication channels
- Collaborate with cross-functional teams to align campaign requirements with business specifications
Required qualifications
- 3+ years of hands-on experience with Braze, including building and QAing complex canvases
- Proficiency in HTML and experience addressing email rendering issues
- Track record of identifying errors before launch, including segmentation and personalization issues
- Experience in a regulated industry such as fintech, healthcare, or insurance is a plus
- Strong documentation skills and experience working with Legal or Compliance teams
Complete Job Description
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