Customer Access Specialist

Job Summary

To ensure seamless patient access and reimbursement, the full-time remote Customer Access and Reimbursement Specialist will oversee financial assistance programs, verify benefits, manage prior authorizations, and assist patients with out-of-pocket balances.

Key responsibilities

• Coordinate timely access to services by verifying insurance coverage and benefits
• Assist patients in navigating the reimbursement process, including financial assistance options
• Manage prior authorization requirements by liaising with healthcare providers, payers, and patients

Required qualifications

• Bachelor's degree in a related field
• Minimum of 2 years of experience in a healthcare setting, preferably in revenue cycle operations or patient access
• Proficiency in healthcare billing systems
• Strong understanding of insurance verification and reimbursement processes
• Ability to work independently and collaboratively in a fast-paced environment