Customer Account Analyst

Job Summary

Supporting client benefit programs, the full-time Customer Account Analyst will provide operational and administrative assistance, including enrollment processing, data validation, and issue resolution, while working remotely.

Key Responsibilities

• Support administration of client benefit programs, including enrollment processing and data validation
• Provide Tier 1 & Tier 2 support for client inquiries related to benefits processing and administration
• Assist internal service teams during peak periods to ensure timely client deliverables

Required Qualifications

• 1-2 years of experience in benefits administration or related support role
• Experience with enrollment processing or HR/benefits platforms preferred
• Proficient with Microsoft Office Suite, with advanced experience in Microsoft Excel preferred
• Strong data entry and accuracy skills
• Ability to work outside normal hours during peak periods as needed