Customer Account Manager

Job Summary

Managing post-implementation customer relationships, the full-time Customer Account Manager will focus on revenue protection, churn management, and renewal execution for specialized carrier portfolios and complex accounts.

Key responsibilities

• Independently manage revenue protection, churn management, and renewal execution for assigned accounts
• Develop and execute account and renewal plans based on customer health, risk, and contract status
• Lead customer business reviews and account meetings to discuss service performance and renewal readiness

Required qualifications

• Typically 5+ years of experience in Customer Retention, Account Management, or a comparable customer-facing role
• Preferred experience in digital or communications infrastructure
• Demonstrated ability to manage renewals and customer negotiations effectively
• Working knowledge of churn, revenue retention, and renewal rate metrics
• Strong analytical and project-management skills