Customer Account Manager

Job Summary

To lead post-implementation customer relationships and revenue strategies, the full-time Customer Account Manager will manage churn, renewals, and upsell opportunities for specialized carrier portfolios while coordinating cross-functional customer issues.

Key responsibilities

• Independently own revenue protection, churn management, and renewal execution for assigned accounts
• Develop and execute account and renewal plans based on customer health and contract status
• Lead customer business reviews and account meetings focused on service performance and future needs

Required qualifications

• Typically 5+ years of experience in Customer Retention, Account Management, or a comparable customer-facing role
• Demonstrated experience managing renewals, revenue retention, and customer negotiations
• Working knowledge of churn, gross and net revenue retention, and renewal rate performance
• Digital or communications infrastructure experience preferred
• Strong analytical and project-management skills with the ability to manage multiple priorities